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Administrative Message

August 30, 2006

To: Faculty and Staff

From: William Hyder, Director, Client Relationship Management, Information Technology Services (ITS)

Re: ITS Service Change Announcement

I am writing to remind you of information you recently received regarding the new way to request technical support. Beginning September 1, 2006 you will be able to request technical support from one central place - The ITS Support Center.

Using the ITS Support Center ensures that you will receive efficient and predictable service. It will help us deploy the right technician for the job and it will help us track your request to make sure it's completed to your satisfaction.

Get help the following ways:

* Online: Using IT Request at: http://itrequest.ucsc.edu
* Phone: 831-459-HELP (campus ext. 9-4357)
* Email: help@ucsc.edu
* Walk-in support: 54 Kerr Hall (M-F 8 a.m. - 5 p.m.)

For additional information about the ITS Support Center, please visit http://its.ucsc.edu/services/help_desk

You might also be interested in taking a look at the ITS Service Catalog, which is a new, comprehensive list of all of the services offered by the ITS Division. http://its.ucsc.edu/service_catalog.

We acknowledge this is a change that may take some adjustment, but our objective is to provide you with the best support possible. If you have any questions, or just want to know more, please don't hesitate to contact the ITS Support Center at 459-4357.

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